Refund policy

Returns & Refunds Policy

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns

We do not offer refunds for change of mind, including:

Incorrect size selection
Preference changes
Ordering the wrong quantity

Please refer to sizing information carefully before purchasing.

Eligibility for Returns

Returns may be accepted where:

The item is faulty, damaged, or incorrect
The issue is reported within 7 days of delivery
The item is unused, unworn, and in original condition with tags attached

We reserve the right to decline returns that do not meet these conditions.

Return Process

To request a return, please contact us at:

waterwheelbeachtavern@hotmail.com

Include:

Order number
Description of the issue
Photos (where applicable)

Do not send items back without approval, as they may not be accepted or processed.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked service, as we are not responsible for items lost in return transit.