Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days unless otherwise stated.
Orders are not shipped or delivered on public holidays.
Shipping Rates & Delivery Estimates
Shipping costs are calculated and displayed at checkout.
Delivery timeframes are estimates only and may vary depending on location, carrier delays, or peak periods.
Typical delivery times within Australia:
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Standard Shipping: 3–7 business days
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Regional / Remote Areas: May take longer
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details where available.
Delivery Delays
We are not responsible for delays caused by:
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Postal or courier services
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Weather events
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Public holidays
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Circumstances beyond our control
If your order appears significantly delayed, please contact us and we’ll assist where possible.
Local Pickup (If Available)
Where local pickup is offered:
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Pickup details will be provided at checkout
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Orders must be collected during venue trading hours
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Please bring your order confirmation when collecting
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for:
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Orders delivered to an incorrect address provided by the customer
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Failed deliveries due to incomplete or incorrect address details
Additional shipping fees may apply for reshipment.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery) with:
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Your order number
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Photos of any damage (if applicable)
We will assess the issue and provide a resolution in line with Australian Consumer Law.
International Shipping
At this time, we do not ship internationally unless otherwise stated.
Contact Us
If you have any questions about shipping, contact us at:
Lake Tyers Beach Tavern
Lake Tyers Beach, VIC 3875, Australia
📧 waterwheelbeachtavern@hotmail.com
📞 (03) 5156 5855
